At JBD you have the luxury of working with our multi-award winning on-site jewellers. Our jewellers are on-hand to work exclusively with you for all your jewellery needs. Whether it be for a basic repair, remodelling or restoring old items, or custom designing a masterpiece, we have got you covered for all of life’s special occasions!

As a young business, JBD was recognised as ‘Jeweller of the Year’ in the 2012/13 JAA Australasian Jewellery Awards. Our jewellers stunned the industry internationally with their ‘Undulation’ bangle, also winning the ‘Craftsmanship Award’ at the International Craftsmanship Awards in Hong Kong. In 2014, JBD received Runner Up for ‘Jeweller of the Year’ in the JAA Australasian Jewellery Awards for the design and creation of the ‘Cascade’ ring. Both of these beautiful and unique pieces are on show in-store, or you can read a bit more about them here!

Locally, JBD has received various awards including ‘Retailer of the Year’, ‘Independent Retailer Excellence’ and a ‘Merchandising Award’, demonstrating exemplary retailing excellence.

At JBD our qualified jewellers offer a complete range of services for your convenience, giving you a one-stop shop experience! All services provided by our jewellers are completed in house, which means you can talk directly to the jeweller about any concerns you may have, ensuring you have piece of mind about the whole process.Another benefit of choosing a qualified on-site jeweller is that all work can be completed quicker in most cases! We can have your jewellery repairs completed and back to you sooner as you do not have to wait for your items to be sent to an offsite workshop or another location to be completed.

Are your white gold rings looking dull and in need of rhodium plating? No worries! Our on-site jewellers can have them done overnight in most cases! That’s right, no need to wait a week (or sometimes even longer) to have your rings back on your finger! 

Custom Designs

Our qualified on-site jewellers do not only do repairs – they can custom make a unique piece of jewellery just for you. Have you seen something you like but can’t find it in a store? Or are you just wanting something that is a little bit different? Our jewellers are ready to help – and consultations are free!

Simply bring in any stone or metal you would like to use, and any images you have of the item you would like made to your consultation or be able to describe what you are after. If you aren’t sure what exactly you would like to have made, ask our friendly sales consultants for help! After all, they know what stock we have better than the jewellers, and who knows, maybe we might even have something that is just what you are after!

Once you have an idea of what you would like, you can then sit down with a jeweller and discuss exactly what you would like while they do a quick sketch for you. If you would like to combine a few different elements from different images into the one item, our jewellers can make it happen!

Once your happy with the initial sketch, our jewellers will provide you with a quote. If you would like to proceed with the design, it is just a 20% deposit to get it started. Not ready to go ahead? No worries! All quotes are valid for 30 days, and we keep all of your details including the sketch and quote on file for 6 months, so when you are ready to go ahead just let us know!


Restoration & Remodelling

Our jewellers also offer antique restoration and remodelling. Perhaps you have been left with some antique jewellery that needs a bit of love to get it back to a wearable state. Bring it in and our jewellers will be able to assess it and let you know exactly what is required to restore it.

Unfortunately, some items just cannot be repaired. Don’t stress, it can always be replicated or remodelled! If you have an item that can no longer be repaired but you absolutely love the design, our jewellers can replicate the design for you, using as much of the original item as possible, including any stones it may have.


Repairs

In addition to custom manufactures, remodelling and restoration, our jewellers offer a complete range of repair services that you can take advantage of, including:

  • Rhodium plating
  • Inspection, cleaning and polishing
  • Polishing of Army Brass
  • Chain soldering and shortening
  • Charm soldering
  • Repair or replacement of bails, jumprings, finals and clasps
  • Ring clips and hinges
  • Ring resizing, re-shanking and reshaping
  • Supply, source, reset or tighten stones
  • Claw re-tips and rebuilds
  • Watch batteries and links


Jeweller Availability

Do you have some jewellery that needs some work done? Our jewellers are on-site 6 days a week* to help you with all your jewellery needs. Appointments are not necessary, however, if you would like to make a specific time to meet with our jewellers simply call the store to arrange a consultation.

  • Monday – Friday: 9am to 5pm
  • Thursday: 9am to 6pm
  • Saturday: 9am to 3pm

*Jewellers are not on-site Sundays or public holidays. Jeweller availability is subject to change without notice. Sometimes our jewellers are unable to stop certain repair procedures for consultations, so please discuss your repair needs with our friendly and highly trained sales consultants first. 


There is no job too big or too small - visit us in Castletown Shoppingworld Townsville today!

Jewellery By Design – helping you create life’s special memories.