Delivery Information

Shipping is FREE on all orders placed within Australia only. Any orders placed outside of Australia will incur shipping costs.

Delivery Times

All orders will be dispatched within 72 hours from the day you place and pay for your order. Actually delivery time will depend on your location. All orders will be sent by a registered courier service or Australia Post.

Order Tracking

You will be supplied with a tracking code so you can monitor the status of your shipment.

Signature Required

Most purchases will require a proof of identity and signature at time of delivery. We can ship to your home or place of work. Please advise shipping details that best suits your availability.

 

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection.

You are eligible for a refund/exchange/credit if the goods purchased are:

  • Faulty
  • Wrongly described
  • Different from a sample shown
  • Don’t perform the way expected

You are NOT eligible for a refund/exchange/credit if:

  • You changed your mind
  • Found the same item cheaper elsewhere
  • The goods were purchased as a gift and the receiver does not want or need them

Online gift certificates are non-refundable, which was agreed to upon purchase.

 

Applying for a refund/exchange/credit

If you are wanting a refund/exchange/credit, please contact the team at sales@jbd.net.au. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer/supplier.

The course of action (whether it is a refund/exchange/credit) will be decided via email negotiation or a product inspection.

Refunds/exchanges/credits requiring inspection and approval
We may request you to ship the product back to us to determine whether you are eligible for a refund/exchange/credit. Shipping will be negotiated via email, please refer to “Shipping” below.

Once we have received the product, we will notify you via email. You will also be updated on the approval or rejection of your refund/exchange/credit.
If you are approved, then your refund/exchange/credit will be processed and you will be notified.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@jbd.net.au.

Shipping
To return your product, contact sales@jbd.net.au.

  • Depending on the circumstances, you may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Please do not ship returns C.O.D.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • If you receive any portion of your order damaged, please contact us prior to returning the items. JBD will not reimburse you for any unauthorized shipping expenses incurred.