Shipping is FREE on all orders placed within Australia only. Any orders placed outside of Australia will incur shipping costs.
All orders will be dispatched within 72 hours from the day you place and pay for your order. Actually delivery time will depend on your location. All orders will be sent by a registered courier service or Australia Post.
You will be supplied with a tracking code so you can monitor the status of your shipment.
Most purchases will require a proof of identity and signature at time of delivery. We can ship to your home or place of work. Please advise shipping details that best suits your availability.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection.
You are eligible for a refund/exchange/credit if the goods purchased are:
You are NOT eligible for a refund/exchange/credit if:
Online gift certificates are non-refundable, which was agreed to upon purchase.
If you are wanting a refund/exchange/credit, please contact the team at firstname.lastname@example.org. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer/supplier.
The course of action (whether it is a refund/exchange/credit) will be decided via email negotiation or a product inspection.
Refunds/exchanges/credits requiring inspection and approval
We may request you to ship the product back to us to determine whether you are eligible for a refund/exchange/credit. Shipping will be negotiated via email, please refer to “Shipping” below.
Once we have received the product, we will notify you via email. You will also be updated on the approval or rejection of your refund/exchange/credit.
If you are approved, then your refund/exchange/credit will be processed and you will be notified.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
To return your product, contact firstname.lastname@example.org.